Many of us choose the online dating website looking for their perfect match and so is the It is a prominent website on Online Dating which was launched in the year 1995, Dallas, in the USA. There is a record of 9.9M subscribers described in today’s report.

And as subscribers, if you have found the match and now have taken the decision to cancel and to shift into a fresh platform or may be wanting to shift from the online dating as you have failed interest and looking on cancel subscription. Many users get confused and get stuck on questions like ‘If I can cancel my subscription?’

Here, is the answer, as in this article we bring to you the different methods on ‘How do I cancel my subscription?’ through the devices we use in order to proceed to the cancellation procedure conveniently.

How To Cancel Your Subscription cancel subscription is quite easy and simple to perform. To avoid the charge as the subscription fee you need to cancel the subscription if you don’t desire to have it any more.

Methods On How Cancel Subscription

There is both Online and Offline mode through which you can cancel a subscription by the different procedures.

(a) Online method:

  • Via the official website.
  • Via external account like iOS, Android.

(b) Offline method:

  • Over the Phone.
  • Via Mail.

Let us discuss these methods on cancellation in detail below:

(a) The Online Method:

(i) How To Cancel On Subscription Via The Website

The steps to follow in order to cancel are as follows:

  1. Go to the website of

    Firstly, through your internet browsing site visit the official site at which is the full site cancel subscription.

  2. Log In to your account:

    With the required credentials you need to log in to your account.

  3. Click on the Account Icon:

    Now, select the account by clicking on the account icon.

  4. Select the Settings tab:

    Next, click the gear icon which is the”Settings’ tab.

  5. Tap on the ‘Cancel Membership’ section:

    Click on the ‘Cancel Membership’ button and go through the points to cancel the subscription.

  6. A message will be forwarded to you along with the confirmation mail:

    Lastly, a message will be displayed on the screen stating that the auto-renewal of the subscription is cancelled and along with it the email on confirmation will be mailed.

(ii) How to Cancel membership through Mobile Device

When the members have signed for the subscription through Google Play Store or iTunes, then here are the steps that you need to follow.

How to cancel through iTunes:

  • Go to ‘Settings’:
    At first, go to the ‘Settings’ of your Apple device and click on it to open.
  • Click on iTunes and App Store:
    Now, tap on the iTunes and App Store section on the device.
  • Enter the Apple ID and the Password or the Touch ID:
    Next, type the required credentials such as the Apple ID and its password or even the Touch ID (if given).
  • Hit on ‘Manage Subscription’:
    Then, click on the Manage within Subscriptions section to make the required cancellation.
  • Select the subscription service:
    Now, tap on the subscription.
  • Tap on the ‘Cancel Subscription’:
    At last, select the ‘Cancel Subscription’ option which is at bottom of the screen and then click on the ‘Confirm’ tab.

Thus, these are the points one must follow on how to cancel membership through iTunes.

How to cancel my Subscription to via Android device

To cancel the membership the below steps are to followed:

  • Go to the Google Play Store:
    Firstly, directly go to the Google Play Store on your Android device and click to open.
  • Tap on Account tab in the Menu list:
    Now, select the ‘Account’ tab which is on the Menu List.
  • Click on ‘Subscription’ tab:
    Next, click on the ‘Subscription’ tab from the Account.
  • Select your subscription as from pop-up list:
    Then, select your service as from the names given in the list.
  • Hit the ‘Cancel’ button and then ‘Confirm’:
    Lastly, click on the ‘Cancel’ option and then ‘Confirm’ in order to cancel the membership.

(b) By Offline method:

(i) How to cancel membership on over the Phone

If you are not able to locate the correct options for cancelling the membership by the Online methods that are mentioned above then you can go for the Offline method i.e cancellation over the phone is another option by directly contacting the customer care.

  • Dial the cancellation number:
    Call to cancel by dialling the cancellation number at 800-326-5161.
  • Talk to the agent:
    Speak to the rep in accordance with the cancellation of subscription that you want to.
  • Ask for confirmation number or mail:
    Make sure to ask the rep for the confirmation number or mail on cancellation for future record.

(ii) Cancellation of through Mail

  • In this method, you need to compose a letter by providing the desire to wish the cancellation of the subscription.
  • Send it to the address.
    P.O. Box 25472,
    Dallas, Texas 75225.
  • Ask for the confirmation mail as a reply from the service.

Cancel Membership Refund:

  • Normally all the purchases are non-refundable and final. No credits or refunds for a partly used time period, except for those laws that are applicable in the terms of refunds.
  • Cancel subscription refund has the right to cancel service where the subscribers can cancel their subscriptions by without having charge for any penalty or debt any time before midnight of the third day of its subscription i.e we can cancel the within 3 days of its subscription without a charge.
  • cancel subscription refund is also applicable when the user becomes diable during the event ( as such you are not able to utilize the services) prior to the end of the subscription period, then the member is entitled to a refund of the part of the that it had paid for the subscription which will be allocable on the interval after the disability. The user must furnish the company with a notice for the cancel and get a refund.
  • If you have subscribed for the subscription with an external account such as via Apple ID, then the cancel refund is handled by the Apple service.

How to cancel within 14days:

One of the common FAQ on service is on 14- day cancellation. So if you wish to discontinue the subscription as well as want to cancel payment, then you can go to the ‘Account Settings’ for the cancellation of the automatically renewal subscription. A 14-day period on cooling-off will be offered to you on any purchase of the subscription. For requesting a refund you can contact the Customer Support team.


Thus, we hope this article will be helpful to any of your confusion on ‘Can you cancel subscription’ and the methods on how to proceed. The methods described are simple and very handy to perform for any issues or query then you can take guidance from the Customer Care group by directly contacting them.

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