How to cancel an order on DHgate

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Is there anything wrong with the order placed in DHgate? Can you cancel an order on DHgate? Well under such circumstances, you would possibly be looking for means to cancel an order on DHgate.

This page will help you understand the means of how to cancel an order on DHgate.

DHgate is an enormous wholesale e-commerce platform with a varied range of goods produced in the country of China.

But when it’s about canceling orders on DHgate then it might be quite a challenging one if the policies of DHgate are not clear.

How do I cancel an order on DHgate?

The procedure for cancellation of a DHgate order might be quite a lengthy one, as at first, the seller needs to approve the canceling of the order for a refund. 

Customers must go through a certain process to cancel the order on DHgate, the one which has not been shipped yet by the seller.

The steps to follow are:

  • First, go to the page.
  • Next, tap on the ‘My Orders’ button.
  • Click on the section of ‘Awaiting Shipment’.
  • In the next step, select the order that one needs to cancel.
  • Now, hit the button on ‘Request Refund’.
  • Then, type in the reason for cancellation and the amount of refund.
  • Finally, tap on ‘Submit Request’ option to complete the process of cancellation.


DHgate provides the seller with a seven days period to react back to the made proposal on cancellation. If your seller acquiesces with the request for order cancellation, then refunds are automatically initiated by the DHgate system. On the other hand, canceling pending order on DHgate and on unpaid orders are automatic, as there is no involvement of refunds and just clicking the cancel button will insist on canceling orders on DHgate. The order will get cancelled by the system if customers fail in making the payments within the set period of time provided by the seller.

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